![]() Pack it all into an intuitive and sleek user interface that matches your branding and sensibly guides a visitor through your knowledge resources.ĭon't forget about personalization, if possible. Think of a good knowledge base as an encyclopedia explaining your product or service.Īdd to it a smart, full-of-recommendations search engine. So, if you're looking for some inspiration, read on!īut first: What makes a good knowledge base? We'll explore some of the key features that make these knowledge bases great. ![]() But as technology evolved, so did the way customer support departments gathered and shared information. My advice? Don’t do it.Copy link to clipboard Link copied to clipboard īack in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own knowledge base systems. As for the hyphen? That’s one grammar dilemma for which I am not sure the internet has an answer. Yup! One word is a noun or adjective and two words is a verb. So I guess the same goes for “signup”, “sign up”, and “sign-up”? Note: Quite a few sites suggest that ”sign in” is preferred to “log in” as it sounds less technical. No need to complicate things with an additional hyphen. However, I’m inclined to agree the majority of the English-speaking world and stick to “login” as a noun or adjective and “log in” as a verb. insist on “Internet”, “e-mail”, “Web site, and, yes, “ log-in“. Despite that the rest of the world has agreed on “internet”, “email”, “website” and even “login”, the Times and quite a few folks in the U.S. for this complication, especially The New York Times. So what about that hyphen? Well, it appears your can blame the U.S. This should also clear up any confusion between “log in to” and “log into” since “log in” is a verb, you “log in to” your account. The Associated Press Stylebook as well as the Yahoo Style Guide agree: you use your login to log in. However, I prefer to defer to my friends over at Grammarist who assert that “login” as one word is a noun or an adjective, while “log in” as two words is a verb. Luckily the internet is big on proper grammar, and there’s no shortage of resources to help clear up any confusion. Is it one word or two? Do we hyphenate it? It didn’t take us long to put a “login” button on our website, at which point the question arose. There’s quite a few words and terms to which you don’t give a second thought until you have to write them or program them into your knowledge base software. While we sorted this out early on, we keep running into more questions with how to spell common terms in software. However, even the spell check on my browser agrees that it isn’t actually a word (even though “knowledgebake” somehow made it into my dictionary ). If Zendesk and MailChimp goes with two words, I feel pretty good about the choice.ĭo some companies go with the one-word format? It appears so. Other companies we love and respect use the two-word version. The third and final reason for deciding on the two-word format? Definitely social influence. While that throws another variation into the mix, “knowledge-base” doesn’t seem to be used much at all. My second clue is the top search result – the Wikipedia article which also informed me that the term was originally hyphenated. Is it “knowledge base” or “knowledgebase”?
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